Privacy Policy
1. Who We Are
Heritage Hotel Clearance Bourne, part of Heritage Refurbishment (Bourne) Ltd, Lincolnshire
Website: https://www.hotelclearance.co.uk
We provide hotel furniture clearance, FF&E removal and related services across the UK.
2. Information We Collect
Information you provide
When you contact us or submit a form, we may collect:
Name
Email address
Phone number
Company name
Project details or enquiry information
Any information you include in your message
Information collected automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and analytics data
Information from third‑party tools
We may receive anonymised data from:
Google Analytics
Google Ads
Search Console
Other marketing or tracking tools
We do not collect sensitive personal data.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotations and services
Improve our website and user experience
Analyse website performance
Manage advertising and remarketing
Maintain business records
Comply with legal obligations
We do not sell or rent your personal data.
4. Legal Basis for Processing
We process personal data under:
Legitimate interests – responding to enquiries, improving our services
Contract – providing services you request
Consent – when you accept cookies or opt into marketing
Legal obligation – maintaining business and financial records
5. How We Protect Your Data
We use appropriate technical and organisational measures, including:
Secure servers
Encrypted connections (HTTPS)
Restricted access to personal data
Regular security reviews
We only keep your information for as long as necessary.
6. Sharing Your Information
We may share your data with trusted third parties, such as:
Website hosting providers
Email service providers
Analytics and advertising platforms
Professional service providers (e.g., accountants)
These partners only process data on our behalf and must keep it secure.
We do not share your data for unrelated marketing.
7. Cookies & Tracking
Our website uses cookies to:
Improve site performance
Analyse visitor behaviour
Support advertising and remarketing
Enhance user experience
You can manage or disable cookies through your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold
Request correction or deletion
Object to processing
Restrict processing
Withdraw consent
Request data portability
To exercise these rights, contact us using the details below.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Hotel Clearance Email: info@hotelclearance.co.uk Phone: 01778 425543 Address: Unit 2 Britannia Ind Est, Bourne, Lincolnshire, UK
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.